1. Policy
This Refund & Cancellation Policy applies to paid services offered by Cultor Creatives Pvt. Ltd. through OpenBriefs at openbriefs.in.
OpenBriefs may initially be free. When paid features are introduced, the applicable price and billing terms will be shown before payment. The planned freelancer subscription is ₹599 per month, subject to the price displayed at checkout.
2. No-Refund Principle
Except where a refund is required by applicable law or expressly approved by the Company in writing, all payments for paid OpenBriefs services are final and non-refundable.
This includes, without limitation, dissatisfaction with the Platform, failure to obtain a project, failure of an employer to respond, inability to secure work, change of mind, non-use or partial use of a subscription, duplicate purchase, or dissatisfaction with any employer, freelancer, listing or opportunity.
3. Access to Employer Contact Details
A paid subscription may provide access to employer contact details or other paid functionality. Once the relevant paid access is activated or contact details are revealed, the service is considered delivered for the relevant feature.
Failure of the employer to respond, reject an approach, change the project, fill the role, alter contact information, or discontinue the project does not create a refund entitlement.
4. Subscription Cancellation
Where subscriptions are recurring, you may cancel future renewals through the cancellation mechanism made available by OpenBriefs or by contacting hello@cultorstudio.com. Cancellation stops future renewals but does not ordinarily entitle you to a refund for the current billing period, except where required by applicable law.
The Company may change, suspend or discontinue paid features prospectively. Where required by applicable law, any resulting refund or adjustment will be handled accordingly.
5. Failed, Duplicate or Unauthorised Transactions
If you believe a payment was duplicated, incorrectly charged, or unauthorised, contact us promptly at hello@cultorstudio.com with the transaction details. We may investigate and, where appropriate or legally required, correct an erroneous charge.
Chargebacks or payment disputes submitted in bad faith or contrary to these Terms may result in suspension of the associated account, subject to applicable law.
6. Statutory Rights
Nothing in this Policy is intended to exclude or restrict any refund, cancellation, remedy or consumer right that cannot lawfully be excluded or restricted under applicable law.
7. Contact
Email: hello@cultorstudio.com
Address: 5/19, Upper Ground Floor, Kanti Nagar, Krishna Nagar, Delhi – 110051